---
title: About our software & platform | Help Center
description: About our software & platform
---
[Skip to content](https://support.aofrio.com/about-our-software-platform#main-content)
- [English](https://support.aofrio.com/about-our-software-platform)
- [Español - México](https://support.aofrio.com/es-mx/acerca-de-software-y-plataforma)
- [Português - Brasil](https://support.aofrio.com/pt-br/sobre-o-software-e-plataforma)
English
Show submenu for translations
Open main navigation
Close main navigation
- - [English](https://support.aofrio.com/about-our-software-platform)
- [Español - México](https://support.aofrio.com/es-mx/acerca-de-software-y-plataforma)
- [Português - Brasil](https://support.aofrio.com/pt-br/sobre-o-software-e-plataforma)
English
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.aofrio.com/)
2. [About our software & platform](https://support.aofrio.com/about-our-software-platform)
# About our software & platform
## General
- [Software overview](https://support.aofrio.com/software-overview)
- [Request an activation code for a cooler at your business location](https://support.aofrio.com/request-an-activation-code-for-a-cooler-at-your-business-location)
- [Getting software access to coolers](https://support.aofrio.com/getting-software-access-to-coolers)
- [Running AoFrio software successfully](https://support.aofrio.com/minimum-os-requirements-for-aofrios-software-applications)
- [Re-authenticating Field or Track App after changing phones](https://support.aofrio.com/re-authenticating-field-or-track-app-after-changing-phones)
## iQ platform
- [iQ platform overview](https://support.aofrio.com/iq-cloud-platform-overview)
- [How the iQ platform supports your fleet optimization journey](https://support.aofrio.com/how-the-iq-platform-supports-your-fleet-optimisation-journey-)
- [Who will use the iQ platform and how](https://support.aofrio.com/who-will-use-the-iq-platform-and-how)
- [Remote management in iQ](https://support.aofrio.com/remote-management-in-iq)
## Field app
- [Field app - software overview & download](https://support.aofrio.com/field-app-software-overview)
- [How to get an activation code for Field app](https://support.aofrio.com/how-to-get-an-activation-code-for-the-scs-field-app)
- [Install and authenticate Field app on your phone](https://support.aofrio.com/install-and-authenticate-the-field-app-on-your-phone-1)
- [Video demonstration about installing and activating Field app](https://support.aofrio.com/video-demonstration-about-installing-and-activating-field-app)
- [Check your refrigerator status on the Field app home screen](https://support.aofrio.com/understanding-the-field-app-home-screen)
- [Check the cooler event log with Field app](https://support.aofrio.com/check-the-cooler-event-log-with-field-app)
- [Check the status of cooler components with Field app](https://support.aofrio.com/check-the-status-of-cooler-components-with-field-app)
- [Log and update service requests with Field app](https://support.aofrio.com/log-and-update-service-requests-with-field-app)
See less ▼
## Track app
- [Track app - software overview & download](https://support.aofrio.com/track-app-software-overview)
- [Install and authenticate Track app on your phone](https://support.aofrio.com/authenticate-track-app)
- [Upload data from your cooler to Track app](https://support.aofrio.com/upload-data-from-your-cooler-to-track-app-android)
- [Check 'Scan Activity' status in Track app (iOS)](https://support.aofrio.com/check-scan-activity-status-in-track-app-ios)
## Food Retail
- [Food Retail app – software overview & download](https://support.aofrio.com/food-retail-app-software-overview-download)
- [User access & permissions (Food Retail)](https://support.aofrio.com/user-access-and-permissions-in-the-food-retail-app)
- [Alerts & alarms (Food Retail)](https://support.aofrio.com/alerts-and-alarms-in-the-food-retail-app)
- [How Sensor and Gateway connectivity work together in the Food Retail app](https://support.aofrio.com/how-sensor-and-gateway-connectivity-works-together-in-the-food-retail-app)
- [Temperature thresholds & alarm logic (Food Retail)](https://support.aofrio.com/temperature-thresholds-and-alarm-logic)
- [Troubleshooting missing & outdated temperature readings (Food Retail)](https://support.aofrio.com/troubleshooting-missing-and-outdated-temperature-readings-in-the-food-retail-app)
See less ▼
## User Manager
- [User manager - software overview](https://support.aofrio.com/user-manager-software-overview)
- [Set up your organization structure & access permissions](https://support.aofrio.com/set-up-your-organization-structure-and-access-permissions)
- [Create a new user & send an activation code](https://support.aofrio.com/create-a-new-user-with-user-manager)
- [Assigning user roles in User Manager](https://support.aofrio.com/assigning-user-roles-in-user-manager)
- [Manage role permissions in User Manager](https://support.aofrio.com/manage-role-permissions-in-user-manager)
- [Enable a role in your organization to use Track app](https://support.aofrio.com/enable-a-role-in-your-organization-to-use-track-app)
- [Set up and activate User Manager software on your desktop](https://support.aofrio.com/set-up-user-manager-software-on-your-desktop)
- [Enable a role in your organization to use Field app](https://support.aofrio.com/enable-a-role-in-your-organization-to-use-field-app)
- [Enable a role in your organization to use Report app](https://support.aofrio.com/enable-a-role-in-your-organization-to-use-report-app)
- [Enable a role in your organization to use the Cradle Programmer app](https://support.aofrio.com/enable-a-role-in-your-organization-to-use-the-cradle-programmer-app)
- [Enable a role in your organization to use Lab app](https://support.aofrio.com/enable-a-role-in-your-organization-to-use-lab-app)
- [Remove user access from AoFrio apps](https://support.aofrio.com/remove-access-from-a-user-to-aofrio-apps)
See less ▼
## Report app
- [Report app - software overview & download](https://support.aofrio.com/report-app-software-overview)
- [Set up Report app on your desktop](https://support.aofrio.com/set-up-report-app-on-your-desktop)
- [About 'Compressor power' and 'Compressor on time' in Report app](https://support.aofrio.com/compressor-power-versus-compressor-on-time)
- [Edit your user preferences in Report app](https://support.aofrio.com/log-in-and-set-up-report-app)
- [View Gateway and Network Pro statuses in your fleet using Report app](https://support.aofrio.com/view-network-pro-statuses-in-your-fleet-using-report-app)
- [How single cooler view works in Report app](https://support.aofrio.com/how-single-cooler-view-works-in-report-app)
- [Edit asset usage status in Report app](https://support.aofrio.com/edit-asset-usage-status-in-report-app)
- [Edit asset display name in Report app](https://support.aofrio.com/edit-asset-display-name-in-report-app)
- [Create, view and update service requests using Report app](https://support.aofrio.com/create-view-and-update-service-requests-using-report-app)
- [View energy consumption for your cooler fleet in Report app](https://support.aofrio.com/view-energy-consumption-for-your-cooler-fleet-in-report-app)
See less ▼
## Lab app
- [Lab app - software overview & download](https://support.aofrio.com/lab-app-overview)
- [Get started with Lab app](https://support.aofrio.com/connect-to-an-scs-controller-with-lab-app)
- [Check cooler diagnostics using Lab app](https://support.aofrio.com/check-cooler-diagnostics-using-lab-app)
- [Set asset information using Lab app](https://support.aofrio.com/set-asset-information-using-lab-app)
- [Edit the parameters in an SCS Controller using Lab app](https://support.aofrio.com/edit-the-parameters-in-an-scs-controller-using-lab-app)
- [Update firmware using Lab app](https://support.aofrio.com/update-firmware-using-lab-app)
See less ▼
## OEM Dashboard
- [SCS OEM Dashboard - overview & download](https://support.aofrio.com/scs-oem-dashboard-overview)
## Cradle app
- [Cradle Programmer - overview & download](https://support.aofrio.com/scs-cradle-programmer)
- [Update firmware for a SCS Controller using the Cradle app](https://support.aofrio.com/update-firmware-for-an-scs-controller-using-the-cradle-app)
- [About batch or bulk programming with Cradle app](https://support.aofrio.com/about-batch-or-bulk-programming-with-cradle-app)
## Universal Programmer app
- [Universal Programmer - software overview](https://support.aofrio.com/universal-programmer-software-overview)
- [Support for your role](https://support.aofrio.com/support-for-your-role#main-content)
- [Service technician](https://support.aofrio.com/support-for-your-role#service-technician)
- [Hardware installer](https://support.aofrio.com/support-for-your-role#hardware-installer)
- [OEM buyer or engineer](https://support.aofrio.com/support-for-your-role#oem-buyer-or-engineer)
- [Fleet manager](https://support.aofrio.com/support-for-your-role#fleet-manager)
- [Food Safety manager](https://support.aofrio.com/support-for-your-role#food-safety-manager)
- [Your AoFrio account](https://support.aofrio.com/support-for-your-role#your-aofrio-account)
- [Frequently Asked Questions (FAQ)](https://support.aofrio.com/support-for-your-role#frequently-asked-questions-faq)
- [Identify & recover lost assets](https://support.aofrio.com/identify-recover-lost-assets#main-content)
- [Asset protection](https://support.aofrio.com/identify-recover-lost-assets#asset-protection)
- [Asset identification & tracking](https://support.aofrio.com/identify-recover-lost-assets#asset-identification-tracking)
- [Software & Firmware releases](https://support.aofrio.com/software-firmware-releases#main-content)
- [Release notifications](https://support.aofrio.com/software-firmware-releases#release-notifications)
- [Firmware for IoT hardware](https://support.aofrio.com/software-firmware-releases#firmware-for-iot-hardware)
- [About our software & platform](https://support.aofrio.com/about-our-software-platform#main-content)
- [General](https://support.aofrio.com/about-our-software-platform#general)
- [iQ platform](https://support.aofrio.com/about-our-software-platform#iq-platform)
- [Field app](https://support.aofrio.com/about-our-software-platform#field-app)
- [Track app](https://support.aofrio.com/about-our-software-platform#track-app)
- [Food Retail](https://support.aofrio.com/about-our-software-platform#food-retail)
- [User Manager](https://support.aofrio.com/about-our-software-platform#user-manager)
- [Report app](https://support.aofrio.com/about-our-software-platform#report-app)
- [Lab app](https://support.aofrio.com/about-our-software-platform#lab-app)
- [OEM Dashboard](https://support.aofrio.com/about-our-software-platform#oem-dashboard)
- [Cradle app](https://support.aofrio.com/about-our-software-platform#cradle-app)
- [Universal Programmer app](https://support.aofrio.com/about-our-software-platform#universal-programmer-app)
- [IoT hardware](https://support.aofrio.com/iot-hardware#main-content)
- [IoT ecosystem](https://support.aofrio.com/iot-hardware#iot-ecosystem)
- [Gateway - LTE Cat M1 & LTE Cat 1 BIS](https://support.aofrio.com/iot-hardware#gateway-lte-cat-m1-lte-cat-1-bis)
- [SCS Controller - General information](https://support.aofrio.com/iot-hardware#scs-controller-general-information)
- [SCS 800 Controller](https://support.aofrio.com/iot-hardware#scs-800-controller)
- [SCS 500 & 600 Controller](https://support.aofrio.com/iot-hardware#scs-500-600-controller)
- [Monitor](https://support.aofrio.com/iot-hardware#monitor)
- [Network Pro](https://support.aofrio.com/iot-hardware#network-pro)
- [Compact LoRaWAN Temperature Sensor](https://support.aofrio.com/iot-hardware#compact-lorawan-temperature-sensor)
- [LoRaWAN Gateway](https://support.aofrio.com/iot-hardware#lorawan-gateway)
- [Mounting & commissioning hardware](https://support.aofrio.com/mounting-commissioning-hardware#main-content)
- [General](https://support.aofrio.com/mounting-commissioning-hardware#general)
- [Gateway](https://support.aofrio.com/mounting-commissioning-hardware#gateway)
- [SCS Controller](https://support.aofrio.com/mounting-commissioning-hardware#scs-controller)
- [Motors & fans](https://support.aofrio.com/mounting-commissioning-hardware#motors-fans)
- [Temperature sensors](https://support.aofrio.com/mounting-commissioning-hardware#temperature-sensors)
- [Network Pro](https://support.aofrio.com/mounting-commissioning-hardware#network-pro)
- [IoT hardware operation & behavior](https://support.aofrio.com/iot-hardware-operation-behavior#main-content)
- [Cellular & Bluetooth connectivity](https://support.aofrio.com/iot-hardware-operation-behavior#cellular-bluetooth-connectivity)
- [Optimize cooler performance & energy use](https://support.aofrio.com/iot-hardware-operation-behavior#optimize-cooler-performance-energy-use)
- [SCS Controller](https://support.aofrio.com/iot-hardware-operation-behavior#scs-controller)
- [SCS Controller - Parameters](https://support.aofrio.com/iot-hardware-operation-behavior#scs-controller-parameters)
- [SCS Controller - Faults & Alarms](https://support.aofrio.com/iot-hardware-operation-behavior#scs-controller-faults-alarms)
- [Monitor](https://support.aofrio.com/iot-hardware-operation-behavior#monitor)
- [Gateway](https://support.aofrio.com/iot-hardware-operation-behavior#gateway)
- [Network Pro](https://support.aofrio.com/iot-hardware-operation-behavior#network-pro)
- [Motors & fans](https://support.aofrio.com/motors-fans#main-content)
- [General](https://support.aofrio.com/motors-fans#general)
- [ECR 2 26W motor](https://support.aofrio.com/motors-fans#ecr-2-26w-motor)
- [ECR 2 13W motor](https://support.aofrio.com/motors-fans#ecr-2-13w-motor)
- [ECR 1 motor](https://support.aofrio.com/motors-fans#ecr-1-motor)
- [ECR 82/92 motor](https://support.aofrio.com/motors-fans#ecr-82-92-motor)
- [Fan packs - 13W applications](https://support.aofrio.com/motors-fans#fan-packs-13w-applications)
- [Fan packs - 26W applications](https://support.aofrio.com/motors-fans#fan-packs-26w-applications)
- [Other fans](https://support.aofrio.com/motors-fans#other-fans)
- [Manuals & datasheets](https://support.aofrio.com/manuals-datasheets#main-content)
- [IoT hardware](https://support.aofrio.com/manuals-datasheets#iot-hardware)
- [Motors and fans](https://support.aofrio.com/manuals-datasheets#motors-and-fans)
- [Software](https://support.aofrio.com/manuals-datasheets#software)
- [Special access resources](https://support.aofrio.com/special-access-resources#main-content)
- [General](https://support.aofrio.com/special-access-resources#general)
[](https://aofrio.com/)
78 Apollo Drive, Rosedale, Auckland 0632
New Zealand
Copyright © 2025, AoFrio Limited