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      Enable a role in your organization to use Field app

      If you are the User Manager administrator, you can give access to someone in your organisation to use Field app as follows.

      The Field app is designed for use by technicians for cooler setup, diagnostics, setting and viewing cooler parameters and data via mobile phone. There are a number of detailed settings that you can enable with User Manager.

      These are described below:

      Info

      • View SCS Info [Asset No./Model/Firmware Rev.] - This allows the role to view the SCS INFO screen from the main menu in the SCS Field App.

      Provisioning

      • Installation Setup of SCS [Asset No./Model/Install Address] - This allows the user to view the SCS SETUP screen from the main menu in the Field App. From here they can set up installation data including the Asset Number which are essential to SCS reporting in various applications.
      • Modify Cooler Status [Warehoused/Scrapped] - The user can view the SET COOLER STATUS screen from the main menu in the Field App. Here they can set the status displayed in the Reporting app for each cooler ie. In service, Warehoused, Maintenance. This function does not require a Bluetooth connection to the controller and can be done by entering or scanning the asset number.

      Configuration and diagnostics

      • View Logged Statistics - The user can view statistics from the past week in the STATISTICS screen on the Field App.
      • View Logged Events - This enables the YELLOW ALERT SYMBOL in the app banner. When the user selects this symbol they will see the EVENTS screen and the event log will begin to download.
      • Edit Parameters - The user can access the EDIT PARAMETERS screen in the Field App and can edit parameters for the controller. The permission level for their role does affect which parameters they can edit. For example, the Sales permission level has the lowest access while the Technical permission level provides the greatest access.
      • Edit Existing Asset Number - If the Installation Setup of SCS screen has been enabled then this function can be selected so that the user can change the cooler Asset# after it has been set the first time.
      • Control SCS Outputs [Technician Use Only] - The user can see the OUTPUT CONTROL menu item and a graph symbol in the top banner. This function lets the user alter all available outputs connected to the SCS controller which is mostly important for cooler diagnostics and testing.

      Beacons

      • iBeacon Config - The user can access to the iBeacon settings of the controller.
      Service system
      • Receive Service Requests - The user can receive and action service requests through the Field app.
      • Create Service Request - The user can create service requests and indicate faults through the Field app

      Enable a role in your organisation to use Field app

      1. Open User Manager on your desktop. Go to the Home Screen and select the ROLES tab.
      2. Select a role from the left-hand dropdown menu and choose Field APP in the right-hand dropdown menu.
      3. To enable the role for the app you have selected:
        1. Check the Field APP enabled box.
        2. Choose a number of Max activated devices for the maximum devices allowed access (We recommend no more than 3 to prevent code sharing between users).
        3. (Optional) Check other boxes as required to provide additional functionality and permissions.

          4. Click SAVE to confirm the permissions for the role.