---
title: Where to start? A workflow for identifying & recovering assets using iQ
description: This article outlines steps that fleet managers may like to follow when using AoFrio’s iQ platform and hardware to identify and recover lost or stolen assets.
---
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2. [Identify & recover lost assets](https://support.aofrio.com/identify-recover-lost-assets?hsLang=en)
3. [Asset identification & tracking](https://support.aofrio.com/identify-recover-lost-assets?hsLang=en#asset-identification-tracking)
September 30, 2026
# Where to start? A workflow for identifying & recovering assets using iQ
## This article outlines steps that fleet managers may like to follow when using AoFrio’s iQ platform and hardware to identify and recover lost or stolen assets.
### Get set up
1. Ask your AoFrio admin to create an AoFrio iQ account for you, with the user permissions you need (including remote disable, if your role requires it).
2. Make sure every cooler has an accurate [Asset ID](https://support.aofrio.com/why-the-asset-id-matters?hsLang=en) and [Install Address](https://support.aofrio.com/why-the-install-address-matters?hsLang=en). iQ flags a cooler as moved by comparing where it is seen against its registered address, so gaps here create false alarms and hide real ones.
3. Find out [how AoFrio technology identifies at-risk assets](https://support.aofrio.com/how-aofrio-technology-identifies-at-risk-assets?hsLang=en): remote detection through Gateway and SCS 800, and visit-based detection when field teams scan coolers with the Track app.
4. Learn the difference between the [Missing and Lost statuses](https://support.aofrio.com/understanding-asset-status-missing-vs.-lost?hsLang=en), so your team uses them consistently.
5. Decide with your installation team whether to use [Timed disabling for untracked equipment](https://support.aofrio.com/timed-cooler-disable?hsLang=en) (lockout), which stops coolers working if they are not tracked or connected to within a set time.
### When a cooler moves or goes missing
1. **Check your at-risk views regularly.** In iQ, review *At Risk — Recently Seen*, *At Risk — Not Recently Seen* and *Moved Coolers* (coolers whose last known position is more than 150m from their install address).
- See [Preventing asset loss with fleet-wide visibility](https://support.aofrio.com/preventing-asset-loss-with-fleet-wide-visibility?hsLang=en).
2. **Investigate the location.** Open the asset in iQ to compare its expected address, last known address, detection date and distance. If the move was planned, update the install address.
3. **Send someone to check.** For coolers not seen for 30 days or more, arrange a physical check at the last known address.
4. **Mark the cooler ‘Missing’** if it can't be found. This keeps it on your books and in scope for recovery.
5. **Disable it to stop misuse.** Use Remote Disable in iQ, or [Disable a cooler with Field App](https://support.aofrio.com/disable-a-cooler-with-field-app?hsLang=en) when someone is on site. A power cycle does not re-enable the cooler.
6. **Watch for ‘reappearing’ coolers.** iQ continues monitoring for coolers that have Missing and Lost statuses. Check data for *Found, Opportunity to Recover* and *Assets Found* for coolers detected in the last 30 days, then decide whether to investigate and take further action.
- See [How iQ supports asset recovery investigations](https://support.aofrio.com/how-iq-supports-asset-recovery-investigations?hsLang=en).
7. **Reset statuses and close out ‘Lost’ assets.** When a cooler comes back, reset its status and re-enable it. If recovery is no longer realistic, mark it **Lost** to write it off. It will still show in your *Assets Found* data if it's detected again.
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