--- title: Why is my cooler not updating location data even though it’s transmitting other metrics? description: A question like this often uncovers issues with either the Firmware version of the connected SCS Controller or the stability of the phone trying to connect to it. --- [Skip to content](https://support.aofrio.com/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics#main-content) - [English](https://support.aofrio.com/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) - [Español - México](https://support.aofrio.com/es-mx/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) - [Português - Brasil](https://support.aofrio.com/pt-br/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) English Show submenu for translations ![](https://support.aofrio.com/hs-fs/hubfs/e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png?width=100&height=75&name=e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png) Open main navigation Close main navigation - - [English](https://support.aofrio.com/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) - [Español - México](https://support.aofrio.com/es-mx/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) - [Português - Brasil](https://support.aofrio.com/pt-br/why-is-my-cooler-not-updating-location-data-even-though-its-transmitting-other-metrics) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.aofrio.com/?hsLang=en) 2. [Your AoFrio account](https://support.aofrio.com/your-aofrio-account?hsLang=en) 3. [Frequently Asked Questions (FAQ)](https://support.aofrio.com/your-aofrio-account?hsLang=en#frequently-asked-questions-faq) December 7, 2025 # Why is my cooler not updating location data even though it’s transmitting other metrics? ## When we investigate a question like this – it often uncovers issues with either the Firmware version of the connected SCS Controller or the stability of the phone trying to connect to it. Refer to the table below: | **Issue or symptom that you can see** | **Possible solution** | | --- | --- | | **Feature not visible or responding as expected in AoFrio software** | If a feature or function is not working in the application, you are using – such as Field app - it could be that the firmware currently in the AoFrio device is not the latest version. You can check the current firmware version and date of release here - [Find the current firmware version for your SCS Controller.](https://support.aofrio.com/find-the-current-firmware-version-for-your-scs-controller?hsLang=en) This may mean you need to perform an OTA firmware update for the feature before you look for the feature again in the software.  | | **Location tracking failures** | If you can’t find the location of an SCS Controller or Gateway on your phone, this can happen for a number of reasons. As a starter, we recommend that you: - Confirm that GPS is enabled on your phone. - Check there isn’t a physical barrier at the location that may be blocking or interfering with your GPS signal – such as a concrete pillar or wall. - Try using an alternative method to tag the GPS location – such as entering the address manually in Field app. - Talk to the site manager to check that the cooler is not being switched off during the week - for example, overnight to save power or due to unplanned power supply interruptions. The SCS needs to be plugged-in to power to collect, record, and share information stored in its memory. | | **Phone issues such as battery drain and update delays** | Check that your phone has an operating system (OS) and settings enabled that work with the AoFrio application you are using. See [Running AoFrio software successfully.](https://support.aofrio.com/minimum-os-requirements-for-aofrios-software-applications?hsLang=en) | See more troubleshooting articles: - [SCS Controller](https://support.aofrio.com/troubleshooting-connection-issues-for-the-scs-controller?hsLang=en) - [Gateway](https://support.aofrio.com/troubleshooting-connection-issues-for-the-gateway?hsLang=en) - [Cellular connectivity](https://support.aofrio.com/troubleshooting-cellular-connectivity-for-iot-devices?hsLang=en) - [Support for your role](https://support.aofrio.com/support-for-your-role?hsLang=en#main-content) - [Service technician](https://support.aofrio.com/support-for-your-role?hsLang=en#service-technician) - [Hardware installer](https://support.aofrio.com/support-for-your-role?hsLang=en#hardware-installer) - [OEM buyer or engineer](https://support.aofrio.com/support-for-your-role?hsLang=en#oem-buyer-or-engineer) - [Fleet manager](https://support.aofrio.com/support-for-your-role?hsLang=en#fleet-manager) - 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