--- title: Request an activation code for a cooler at your business location description: If you have a cooler with installed AoFrio hardware, and don't have an activation code to access AoFrio's Field app, you will need to ask the owner of the cooler (rather than AoFrio) to get permission to update the cooler settings. --- [Skip to content](https://support.aofrio.com/request-an-activation-code-for-a-cooler-at-your-business-location#main-content) - [English](https://support.aofrio.com/request-an-activation-code-for-a-cooler-at-your-business-location) - [Español - México](https://support.aofrio.com/es-mx/solicita-un-código-de-activación-para-un-refrigerador-en-tu-ubicación-comercial) - [Português - Brasil](https://support.aofrio.com/pt-br/solicite-um-código-de-ativação-para-um-refrigerador-na-sua-localização-comercial) English Show submenu for translations ![](https://support.aofrio.com/hs-fs/hubfs/e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png?width=100&height=75&name=e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png) Open main navigation Close main navigation - - [English](https://support.aofrio.com/request-an-activation-code-for-a-cooler-at-your-business-location) - [Español - México](https://support.aofrio.com/es-mx/solicita-un-código-de-activación-para-un-refrigerador-en-tu-ubicación-comercial) - [Português - Brasil](https://support.aofrio.com/pt-br/solicite-um-código-de-ativação-para-um-refrigerador-na-sua-localização-comercial) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.aofrio.com/?hsLang=en) 2. [About our software & platform](https://support.aofrio.com/about-our-software-platform?hsLang=en) 3. [General](https://support.aofrio.com/about-our-software-platform?hsLang=en#general) February 18, 2026 # Request an activation code for a cooler at your business location ## If you have a cooler with installed AoFrio hardware, and don't have an activation code to access AoFrio's Field app, you will need to ask the owner of the cooler (rather than AoFrio) to get permission to update the cooler settings. ![icon\_activationcode](https://support.aofrio.com/hs-fs/hubfs/icon_activationcode.png?width=142&height=142&name=icon_activationcode.png)Sometimes site managers for supermarkets, restaurants, minimarkets, cafes etc. contact us about adjusting the settings or alarms for coolers already located at their business premises because they have seen an installed AoFrio SCS Controller or other AoFrio hardware. If this is your situation, we recommend that you contact the owner of the cooler (often this is a Cold Drink Equipment brand) as they will have the permissions needed to send you an activation code. They may also prefer to send out a sales or service technician to your location to make these changes in person and to check the general status of the cooler. Find out more about [installing and authenticating Field app on your phone](https://support.aofrio.com/install-and-authenticate-the-field-app-on-your-phone-1?hsLang=en). ![Field app on mobile phone.](https://support.aofrio.com/hs-fs/hubfs/mobilephone2.jpg?width=416&height=381&name=mobilephone2.jpg)   - [Support for your role](https://support.aofrio.com/support-for-your-role?hsLang=en#main-content) - [Service technician](https://support.aofrio.com/support-for-your-role?hsLang=en#service-technician) - [Hardware installer](https://support.aofrio.com/support-for-your-role?hsLang=en#hardware-installer) - [OEM buyer or engineer](https://support.aofrio.com/support-for-your-role?hsLang=en#oem-buyer-or-engineer) - [Fleet manager](https://support.aofrio.com/support-for-your-role?hsLang=en#fleet-manager) - [Food Safety manager](https://support.aofrio.com/support-for-your-role?hsLang=en#food-safety-manager) - [Optimise energy use](https://support.aofrio.com/support-for-your-role?hsLang=en#optimise-energy-use) - [Software & Firmware releases](https://support.aofrio.com/software-firmware-releases?hsLang=en#main-content) - [Release notifications](https://support.aofrio.com/software-firmware-releases?hsLang=en#release-notifications) - [Firmware for IoT hardware](https://support.aofrio.com/software-firmware-releases?hsLang=en#firmware-for-iot-hardware) - [About our software & platform](https://support.aofrio.com/about-our-software-platform?hsLang=en#main-content) - [General](https://support.aofrio.com/about-our-software-platform?hsLang=en#general) - [iQ platform](https://support.aofrio.com/about-our-software-platform?hsLang=en#iq-platform) - [Field app](https://support.aofrio.com/about-our-software-platform?hsLang=en#field-app) - [Track app](https://support.aofrio.com/about-our-software-platform?hsLang=en#track-app) - [Food Retail](https://support.aofrio.com/about-our-software-platform?hsLang=en#food-retail) - [User Manager](https://support.aofrio.com/about-our-software-platform?hsLang=en#user-manager) - [Report app](https://support.aofrio.com/about-our-software-platform?hsLang=en#report-app) - [Lab app](https://support.aofrio.com/about-our-software-platform?hsLang=en#lab-app) - [OEM Dashboard](https://support.aofrio.com/about-our-software-platform?hsLang=en#oem-dashboard) - [Cradle app](https://support.aofrio.com/about-our-software-platform?hsLang=en#cradle-app) - [Universal Programmer app](https://support.aofrio.com/about-our-software-platform?hsLang=en#universal-programmer-app) - [IoT hardware](https://support.aofrio.com/iot-hardware?hsLang=en#main-content) - [IoT ecosystem](https://support.aofrio.com/iot-hardware?hsLang=en#iot-ecosystem) - [Gateway - LTE Cat M1 & LTE Cat 1 BIS](https://support.aofrio.com/iot-hardware?hsLang=en#gateway-lte-cat-m1-lte-cat-1-bis) - [SCS Controller - General information](https://support.aofrio.com/iot-hardware?hsLang=en#scs-controller-general-information) - [SCS 800 Controller](https://support.aofrio.com/iot-hardware?hsLang=en#scs-800-controller) - [SCS 500 & 600 Controller](https://support.aofrio.com/iot-hardware?hsLang=en#scs-500-600-controller) - [Monitor](https://support.aofrio.com/iot-hardware?hsLang=en#monitor) - [Network Pro](https://support.aofrio.com/iot-hardware?hsLang=en#network-pro) - [Compact LoRaWAN Temperature Sensor](https://support.aofrio.com/iot-hardware?hsLang=en#compact-lorawan-temperature-sensor) - [LoRaWAN Gateway](https://support.aofrio.com/iot-hardware?hsLang=en#lorawan-gateway) - [Mounting & commissioning hardware](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#main-content) - [General](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#general) - [Cellular & Bluetooth connectivity](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#cellular-bluetooth-connectivity) - [Gateway](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#gateway) - [SCS Controller](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#scs-controller) - [Motors & fans](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#motors-fans) - [Temperature sensors](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#temperature-sensors) - [Network Pro](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#network-pro) - [IoT hardware operation & behavior](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#main-content) - [SCS Controller](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller) - [SCS Controller - Parameters](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller-parameters) - [SCS Controller - Faults & Alarms](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller-faults-alarms) - [Monitor](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#monitor) - [Gateway](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#gateway) - [Network Pro](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#network-pro) - [Motors & fans](https://support.aofrio.com/motors-fans?hsLang=en#main-content) - [General](https://support.aofrio.com/motors-fans?hsLang=en#general) - [ECR 2 26W motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-2-26w-motor) - [ECR 2 13W motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-2-13w-motor) - [ECR 1 motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-1-motor) - [ECR 82/92 motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-82-92-motor) - [Fan packs - 13W applications](https://support.aofrio.com/motors-fans?hsLang=en#fan-packs-13w-applications) - [Fan packs - 26W applications](https://support.aofrio.com/motors-fans?hsLang=en#fan-packs-26w-applications) - [Other fans](https://support.aofrio.com/motors-fans?hsLang=en#other-fans) - [Manuals & datasheets](https://support.aofrio.com/manuals-datasheets?hsLang=en#main-content) - [IoT hardware](https://support.aofrio.com/manuals-datasheets?hsLang=en#iot-hardware) - [Motors and fans](https://support.aofrio.com/manuals-datasheets?hsLang=en#motors-and-fans) - [Software](https://support.aofrio.com/manuals-datasheets?hsLang=en#software) - [Your AoFrio account](https://support.aofrio.com/your-aofrio-account?hsLang=en#main-content) - [General](https://support.aofrio.com/your-aofrio-account?hsLang=en#general) - [Frequently Asked Questions (FAQ)](https://support.aofrio.com/your-aofrio-account?hsLang=en#frequently-asked-questions-faq) - [Special access resources](https://support.aofrio.com/special-access-resources?hsLang=en#main-content) - [General](https://support.aofrio.com/special-access-resources?hsLang=en#general) [![Chill listening crop-3](https://support.aofrio.com/hubfs/favicon-1.ico "Chill listening crop-3")](https://aofrio.com/) 78 Apollo Drive, Rosedale, Auckland 0632 New Zealand Copyright © 2025, AoFrio Limited