--- title: Contact our support team description: Please complete one of our website forms or refer to our regional contacts. --- [Skip to content](https://support.aofrio.com/contact-our-support-team#main-content) - [English](https://support.aofrio.com/contact-our-support-team) - [Español - México](https://support.aofrio.com/es-mx/póngase-en-contacto-con-nuestro-equipo-de-soporte) - [Português - Brasil](https://support.aofrio.com/pt-br/entre-em-contato-com-nossa-equipe-de-suporte) English Show submenu for translations ![](https://support.aofrio.com/hs-fs/hubfs/e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png?width=100&height=75&name=e7b764c0-c89a-4e26-92a2-ab6256f23c6a_medium.png) Open main navigation Close main navigation - - [English](https://support.aofrio.com/contact-our-support-team) - [Español - México](https://support.aofrio.com/es-mx/póngase-en-contacto-con-nuestro-equipo-de-soporte) - [Português - Brasil](https://support.aofrio.com/pt-br/entre-em-contato-com-nossa-equipe-de-suporte) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.aofrio.com/?hsLang=en) 2. [Your AoFrio account](https://support.aofrio.com/your-aofrio-account?hsLang=en) 3. [General](https://support.aofrio.com/your-aofrio-account?hsLang=en#general) February 11, 2026 # Contact our support team ## Please complete one of our website forms or refer to our regional contacts. Our support and sales teams normally respond to enquiries within two working days. - **General request:** To make an online request including accounts, investor relations, and replacement hardware, please complete [this form on our website.](https://www.aofrio.com/contact-us/generalandsales/) - **Pricing:** If you would like more information about pricing, or a sales quotation, please complete [this form on our website.](https://www.aofrio.com/contact-us/get-pricing/) - **Support for existing customers:** For AoFrio customers who have questions about topics such as: - importing bulk data uploads - correcting records  - extending user roles and permissions - making feature requests (including custom fields and filters in reporting tools) - extracting data into ERP systems - linking organizations - system logic and process clarification - audit trails - integrations and SDK usage please contact your Customer Success Manager. --- ### **Regional contacts and office locations** Our customer-focused teams are based in New Zealand, Australia, Turkey, Italy, Brazil, Spain, Mexico, USA, Guatemala, Argentina, and Singapore. Our hardware and software solutions are developed in New Zealand, with support from East West Manufacturing’s team in Vietnam. Our supply-chain partners have factories in Vietnam and distribution partners in the UK and USA. Refer as follows: | **Americas**     | [Brazil](https://www.aofrio.com/web-directory/business-category/offices/?address=Brazil) | | --- | --- | | [Mexico](https://www.aofrio.com/web-directory/business-category/offices/?address=Mexico) | | | [USA](https://www.aofrio.com/web-directory/business-category/offices/?address=United%20States) | | | **Europe**   | [Italy](https://www.aofrio.com/web-directory/business-category/offices/?address=Italy) | | [Turkey](https://www.aofrio.com/web-directory/business-category/offices/?address=Turkey) | | | **Asia / Oceania**   | [New Zealand](https://www.aofrio.com/web-directory/business-category/offices/?address=New%20Zealand) | For a full list of AoFrio distributors and regional offices - refer to [Our Global Network](https://www.aofrio.com/about-us/our-global-network/) on AoFrio.com   - [Support for your role](https://support.aofrio.com/support-for-your-role?hsLang=en#main-content) - [Service technician](https://support.aofrio.com/support-for-your-role?hsLang=en#service-technician) - [Hardware installer](https://support.aofrio.com/support-for-your-role?hsLang=en#hardware-installer) - [OEM buyer or engineer](https://support.aofrio.com/support-for-your-role?hsLang=en#oem-buyer-or-engineer) - [Fleet manager](https://support.aofrio.com/support-for-your-role?hsLang=en#fleet-manager) - [Food Safety manager](https://support.aofrio.com/support-for-your-role?hsLang=en#food-safety-manager) - [Optimise energy use](https://support.aofrio.com/support-for-your-role?hsLang=en#optimise-energy-use) - [Software & Firmware releases](https://support.aofrio.com/software-firmware-releases?hsLang=en#main-content) - [Release notifications](https://support.aofrio.com/software-firmware-releases?hsLang=en#release-notifications) - [Firmware for IoT hardware](https://support.aofrio.com/software-firmware-releases?hsLang=en#firmware-for-iot-hardware) - [About our software & platform](https://support.aofrio.com/about-our-software-platform?hsLang=en#main-content) - [General](https://support.aofrio.com/about-our-software-platform?hsLang=en#general) - [iQ platform](https://support.aofrio.com/about-our-software-platform?hsLang=en#iq-platform) - [Field app](https://support.aofrio.com/about-our-software-platform?hsLang=en#field-app) - [Track app](https://support.aofrio.com/about-our-software-platform?hsLang=en#track-app) - [Food Retail](https://support.aofrio.com/about-our-software-platform?hsLang=en#food-retail) - [User Manager](https://support.aofrio.com/about-our-software-platform?hsLang=en#user-manager) - [Report app](https://support.aofrio.com/about-our-software-platform?hsLang=en#report-app) - [Lab app](https://support.aofrio.com/about-our-software-platform?hsLang=en#lab-app) - [OEM Dashboard](https://support.aofrio.com/about-our-software-platform?hsLang=en#oem-dashboard) - [Cradle app](https://support.aofrio.com/about-our-software-platform?hsLang=en#cradle-app) - [Universal Programmer app](https://support.aofrio.com/about-our-software-platform?hsLang=en#universal-programmer-app) - [IoT hardware](https://support.aofrio.com/iot-hardware?hsLang=en#main-content) - [IoT ecosystem](https://support.aofrio.com/iot-hardware?hsLang=en#iot-ecosystem) - [Gateway - LTE Cat M1 & LTE Cat 1 BIS](https://support.aofrio.com/iot-hardware?hsLang=en#gateway-lte-cat-m1-lte-cat-1-bis) - [SCS Controller - General information](https://support.aofrio.com/iot-hardware?hsLang=en#scs-controller-general-information) - [SCS 800 Controller](https://support.aofrio.com/iot-hardware?hsLang=en#scs-800-controller) - [SCS 500 & 600 Controller](https://support.aofrio.com/iot-hardware?hsLang=en#scs-500-600-controller) - [Monitor](https://support.aofrio.com/iot-hardware?hsLang=en#monitor) - [Network Pro](https://support.aofrio.com/iot-hardware?hsLang=en#network-pro) - [Compact LoRaWAN Temperature Sensor](https://support.aofrio.com/iot-hardware?hsLang=en#compact-lorawan-temperature-sensor) - [LoRaWAN Gateway](https://support.aofrio.com/iot-hardware?hsLang=en#lorawan-gateway) - [Mounting & commissioning hardware](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#main-content) - [General](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#general) - [Cellular & Bluetooth connectivity](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#cellular-bluetooth-connectivity) - [Gateway](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#gateway) - [SCS Controller](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#scs-controller) - [Motors & fans](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#motors-fans) - [Temperature sensors](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#temperature-sensors) - [Network Pro](https://support.aofrio.com/mounting-commissioning-hardware?hsLang=en#network-pro) - [IoT hardware operation & behavior](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#main-content) - [SCS Controller](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller) - [SCS Controller - Parameters](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller-parameters) - [SCS Controller - Faults & Alarms](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#scs-controller-faults-alarms) - [Monitor](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#monitor) - [Gateway](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#gateway) - [Network Pro](https://support.aofrio.com/iot-hardware-operation-behavior?hsLang=en#network-pro) - [Motors & fans](https://support.aofrio.com/motors-fans?hsLang=en#main-content) - [General](https://support.aofrio.com/motors-fans?hsLang=en#general) - [ECR 2 26W motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-2-26w-motor) - [ECR 2 13W motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-2-13w-motor) - [ECR 1 motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-1-motor) - [ECR 82/92 motor](https://support.aofrio.com/motors-fans?hsLang=en#ecr-82-92-motor) - [Fan packs - 13W applications](https://support.aofrio.com/motors-fans?hsLang=en#fan-packs-13w-applications) - [Fan packs - 26W applications](https://support.aofrio.com/motors-fans?hsLang=en#fan-packs-26w-applications) - [Other fans](https://support.aofrio.com/motors-fans?hsLang=en#other-fans) - [Manuals & datasheets](https://support.aofrio.com/manuals-datasheets?hsLang=en#main-content) - [IoT hardware](https://support.aofrio.com/manuals-datasheets?hsLang=en#iot-hardware) - [Motors and fans](https://support.aofrio.com/manuals-datasheets?hsLang=en#motors-and-fans) - [Software](https://support.aofrio.com/manuals-datasheets?hsLang=en#software) - [Your AoFrio account](https://support.aofrio.com/your-aofrio-account?hsLang=en#main-content) - [General](https://support.aofrio.com/your-aofrio-account?hsLang=en#general) - [Frequently Asked Questions (FAQ)](https://support.aofrio.com/your-aofrio-account?hsLang=en#frequently-asked-questions-faq) - [Special access resources](https://support.aofrio.com/special-access-resources?hsLang=en#main-content) - [General](https://support.aofrio.com/special-access-resources?hsLang=en#general) [![Chill listening crop-3](https://support.aofrio.com/hubfs/favicon-1.ico "Chill listening crop-3")](https://aofrio.com/) 78 Apollo Drive, Rosedale, Auckland 0632 New Zealand Copyright © 2025, AoFrio Limited