Contact our support team
Please complete one of our website forms or refer to our regional contacts.
Our support and sales teams normally respond to enquiries within two working days.
- General request: To make an online request including accounts, investor relations, and replacement hardware, please complete this form on our website.
- Pricing: If you would like more information about pricing, or a sales quotation, please complete this form on our website.
- Support for existing customers: For AoFrio customers who have questions about topics such as:
- importing bulk data uploads
- correcting records
- extending user roles and permissions
- making feature requests (including custom fields and filters in reporting tools)
- extracting data into ERP systems
- linking organizations
- system logic and process clarification
- audit trails
- integrations and SDK usage
please contact your Customer Success Manager.
Regional contacts and office locations
Our customer-focused teams are based in New Zealand, Australia, Turkey, Italy, Brazil, Spain, Mexico, USA, Guatemala, Argentina, and Singapore.
Our hardware and software solutions are developed in New Zealand, with support from East West Manufacturing’s team in Vietnam.
Our supply-chain partners have factories in Vietnam and distribution partners in the UK and USA. Refer as follows:
For a full list of AoFrio distributors and regional offices - refer to Our Global Network on AoFrio.com