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Troubleshooting connection issues for the Monitor

After setting up your Monitor and finding there is an issue you can troubleshoot the connection as follows.

 

Issue reported
 Possible solution
Internet Connection Required
  • Gateway cannot find an internet connection.
 Check the Internet connection on your mobile device

Gateway already belongs to someone else.

  • The Gateway you are trying to associate with the Monitor has already been claimed to another bottler or company.
 Contact AoFrio support.

Gateway is already tracking another device.

  • The Gateway appears to betracking another device (eg.
    SCS Controller or Monitor) already.
 Click OK to proceed and override the association.

Monitor already being tracked

  • The Monitor appears as its being tracked by another Gateway already.
 Click OK to proceed and override the association.