How the Gateway connects to firmware updates and AoFrio’s software applications.
Firmware updates
AoFrio will update the Gateway firmware when necessary. Firmware updates are performed Over- The-Air (OTA) via the cellular network; enabling new functionality, improving product performance and/or resolving any product issues.
AoFrio Support staff will only deploy new firmware after comprehensive testing has been completed. Customers may not be notified of new firmware deployments ahead of time.
Gateway will check the AoFrio Cloud every 24 hours for firmware updates and will download any new version of firmware that is available.
During an OTA update:
- Gateway will not be servicing other tasks i.e. reporting of alarms and sending data from Connect IoT devices to the AoFrio Cloud will be deferred until the firmware update has completed.
- If external power is lost during the OTA update process the cellular connection could be dropped and when external power is reconnected the OTA process will restart again.
- Firmware updates will consume up to 700kB of cellular data per download.
Once Gateway has downloaded the new firmware it will restart and be offline for a few seconds before checking into the AoFrio Cloud again.
Field app
The AoFrio Field App includes functionality that allows the Gateway to run a self-test and display the test results to the technician via their mobile device.
Report app
The AoFrio Report App supports updates from Gateway. Access is controlled through user roles admin in AoFrio’s User Manager software. If a user’s role type does not include the Gateway permissions, then they will not have access to the feature. Adding the Gateway permission to a Role can currently only be performed by AoFrio Support.
Note: Gateway features are available in version 4.19.122 or later of the Report App. Check the Report App version in the banner of the Report App.
The Report App now includes features that enable the management of Gateway devices and the Connect IoT devices that it is connected to:
- See the Gateway details including the outlet where it is installed, the installation address, when it last uploaded data to the AoFrio Cloud and other details.
- List all of the coolers the Gateway is connected to and click through to the cooler details.
- Search Gateway’s by Gateway serial #, Customer ID, Outlet name or Cooler asset #.
For full details of the Gateway Report App functionality please refer to ‘System > Tutorial Videos’ within the Report App
This means that the Installer can ensure that the system is fully functional before they leave the site.
What does the managed connectivity option include?
AoFrio will manage the cellular connection plan between the Gateway and the AoFrio Cloud, eliminating the burden of managing telcos, data plans and SIM cards. Once the Gateway has been installed the data from assets are delivered to the AoFrio Cloud and there is no need to spend any time managing any backend connectivity.