Pair the Monitor with a Gateway
Make a 1-to-1 association between a Monitor and a Gateway with Field app.
Before you start
Follow these steps if the OEM hasn't already made the 1-to-1 association between the Monitor and a Gateway during installation.- Gateway
- Ensure you are in a location with a clear cellular network signal to set up and upload data to the Cloud.
- Leave the Gateway powered OFF intially.
- Field app
- You will need a user role with permission to manage pairing with other AoFrio hardware. This can be granted through User Roles within AoFrio’s User Manager software.
- Field app must be version 5.28 or later. You can check the Field app version from the menu within the app and download the latest version if required.
- Your device must have an active internet connection to perform this configuration.
- Monitor
- Connect to the Monitor using Field app to confirm it is active and collecting data.
Pairing steps
- To pair the Monitor with a Gateway, go to Field app and select the SCS Controller from the list of visible devices and click CONNECT.
NOTE: The list of available devices is filtered by your activation permission. Devices you are not authorized to connect to will not display. - Open the main menu and select SCS SETUP.
- Click EDIT in the relevant rows to add details for the ASSET #, COOLER MODEL, and MANUFACTURER SERIAL #. Leaving the ASSET # field empty means the device will not be tracked.
- Click EDIT in the row for Gateway serial #.
- Either:
- Type in the Gateway serial number, OR
- Scan the QR code by clicking SCAN BARCODE.
- Click SAVE to complete the configuration.
You are ready to “power up” the Gateway. If it is already plugged in, unplug for at least 2 minutes then plug in again and “power on” for it to download the latest configuration.
Configuration troubleshooting
Issue reported |
Possible solution |
Internet Connection Required
|
Check the Internet connection on your mobile device |
Gateway already belongs to someone else.
|
Contact AoFrio support. |
Gateway is already tracking.
|
Click OK to proceed and override the association. |
Monitor already being tracked
|
Click OK to proceed and override the association. |