---
title: Troubleshooting connection issues for the LoRaWAN Gateway
description: Troubleshoot connection issues between a LoRaWAN Gateway and the iQ platform.
---
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June 4, 2026
# Troubleshooting connection issues for the LoRaWAN Gateway
## Troubleshoot connection issues between a LoRaWAN Gateway and the iQ platform.
Use the following steps to see whether the issue with the sensor relates to:
- Power and installation
- Network connectivity
- Signal coverage
- Platform configuration
### Before you start
Make sure:
- The Gateway is installed correctly
- A SIM card (if required) is inserted and active
- The antenna is connected
---
### Troubleshooting steps
#### **1. Check power and hardware status**
What to check:
- Is the Gateway powered on?
- Are status LEDs active?
What to do:
- Confirm power supply is connected securely
- Check LEDs for normal operation (refer to installation guide)
What next?
- Power confirmed? Go to Step 2
- No power? Check power source or replace unit
#### **2. Check network connectivity**
What to check:
- Is the Gateway connected to the network (cellular or Ethernet)?
What to do:
- Confirm SIM card is active (for cellular models)
- Check signal strength
- Verify Ethernet connection if applicable
What next?
- Connected? Go to Step 3
- Not connected? Resolve SIM/network issue
#### **3. Verify antenna and signal**
What to check:
- Is the antenna installed and positioned correctly?
What to do:
- Ensure antenna is securely attached
- Avoid placing Gateway inside metal enclosures
- Position for optimal coverage
What next?
- Signal OK? Go to Step 4
- Poor signal continues? Adjust installation
#### **4. Confirm data transmission to platform**
What to check:
- Is the Gateway visible in the AoFrio platform?
What to do:
- Check device status in the platform
- Verify last communication timestamp
What next?
- Reporting data? Go to Step 5
- Not reporting data? Go to Step 6
#### **5. Check connected devices**
What to check:
- Are LoRaWAN Sensors connecting through the Gateway?
What to do:
- Check if any sensors are successfully reporting
- Confirm devices are within range
What next?
- Devices connected? Gateway operational
- No devices connected? Go to Step 6
#### **6. Verify Gateway configuration**
What to check:
- Some Gateway configuration settings are managed at an administrative level and may not be visible.
What to do:
- Confirm the Gateway is registered correctly in the system
Check that network and provisioning settings are correct
NOTE: For security and configuration management reasons, detailed parameters are not exposed in this guide. If required, contact your system administrator or your AoFrio Customer Success Manager.
What next?
- Issue resolved? No further action
- Issue continues? Move to resolution
#### **7. Escalate**
If the issue is not resolved, provide the following details to your internal system administrator or AoFrio Customer Success Manager.
- Gateway ID / serial number
- Installation location
- Network type (cellular or Ethernet)
- Description of the issue and steps taken
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