Troubleshooting connection issues for the LoRaWAN Gateway
Troubleshoot connection issues between a LoRaWAN Gateway and the iQ platform.
Use the following steps to see whether the issue with the sensor relates to:
- Power and installation
- Network connectivity
- Signal coverage
- Platform configuration
Before you start
Make sure:
-
The Gateway is installed correctly
-
A SIM card (if required) is inserted and active
-
The antenna is connected
Troubleshooting steps
1. Check power and hardware status
What to check:
- Is the Gateway powered on?
- Are status LEDs active?
What to do:
- Confirm power supply is connected securely
- Check LEDs for normal operation (refer to installation guide)
What next?
- Power confirmed? Go to Step 2
- No power? Check power source or replace unit
2. Check network connectivity
What to check:
- Is the Gateway connected to the network (cellular or Ethernet)?
What to do:
- Confirm SIM card is active (for cellular models)
- Check signal strength
- Verify Ethernet connection if applicable
What next?
- Connected? Go to Step 3
- Not connected? Resolve SIM/network issue
3. Verify antenna and signal
What to check:
- Is the antenna installed and positioned correctly?
What to do:
- Ensure antenna is securely attached
- Avoid placing Gateway inside metal enclosures
- Position for optimal coverage
What next?
- Signal OK? Go to Step 4
- Poor signal continues? Adjust installation
4. Confirm data transmission to platform
What to check:
- Is the Gateway visible in the AoFrio platform?
What to do:
- Check device status in the platform
- Verify last communication timestamp
What next?
- Reporting data? Go to Step 5
- Not reporting data? Go to Step 6
5. Check connected devices
What to check:
-
Are LoRaWAN Sensors connecting through the Gateway?
What to do:
- Check if any sensors are successfully reporting
- Confirm devices are within range
What next?
- Devices connected? Gateway operational
- No devices connected? Go to Step 6
6. Verify Gateway configuration
What to check:
- Some Gateway configuration settings are managed at an administrative level and may not be visible.
What to do:
- Confirm the Gateway is registered correctly in the system
Check that network and provisioning settings are correct
NOTE: For security and configuration management reasons, detailed parameters are not exposed in this guide. If required, contact your system administrator or your AoFrio Customer Success Manager.
What next?
-
Issue resolved? No further action
-
Issue continues? Move to resolution
7. Escalate
If the issue is not resolved, provide the following details to your internal system administrator or AoFrio Customer Success Manager.
- Gateway ID / serial number
- Installation location
- Network type (cellular or Ethernet)
- Description of the issue and steps taken