Troubleshooting missing & outdated temperature readings (Food Retail)

The issue may involve the sensor, gateway, network connection, or power supply.

1. Check the sensor - Potential sensor issues include:

- Low battery
- Communication problems
- Configuration issues
- Physical installation problems

If the sensor appears offline, investigate the sensor first before troubleshooting downstream systems.

2. Check the gateway - Verify that:

- Gateway is powered on.
- Network connectivity is available.
- Gateway can communicate with nearby sensors.

If the gateway is offline, sensor data cannot be forwarded to the platform.

3. Check for site issues - Operational conditions at the site can also affect temperature monitoring.

For example, equipment power interruptions or network outages may prevent data from being recorded or transmitted correctly.

If temperatures are not updating or appear outdated in the Food Retail app, it usually indicates a disruption somewhere between the sensor and the platform.