Using Field app for efficient diagnostics and repairs
Field App is a powerful tool designed to streamline cooler diagnostics and service workflows. By leveraging Bluetooth connectivity and real-time data access, service technicians can quickly identify issues, reduce service time, and improve first-time fix rates.
Four ways Field app helps service technicians:
Bluetooth diagnostics
- Connect to compatible coolers via Bluetooth.
- View real-time operational data including temperature, fan speed, and compressor status.
- Access historical performance logs for deeper analysis.
Fault detection
- Instantly view active errors and alerts.
- Understand fault conditions without needing to open the cooler or guess the issue.
- Prioritize repairs based on severity and impact.
Relay control
- Test fan, compressor, and lighting functions.
- Confirm component functionality before and after repairs.
Data capture
- Export cooler performance data from the cooler for offline analysis or reporting.
- Share logs with support teams or OEMs for escalated troubleshooting.
How this can benefit technicians
- Faster diagnosis: Reduce time spent identifying faults.
- Improved accuracy: Eliminate guesswork with clear error codes and data.
- Reduced repeat visits: Increase first-time fix rates with better insights.
- Lower service costs: Minimize unnecessary part replacements and travel.
Next steps
- Download Field app: Available on Android and iOS.
- Pair with your cooler: Enable Bluetooth and follow in-app instructions.
- Access diagnostics: Navigate to the cooler dashboard for live data and controls.
- Export data logs: Use the export function to save and share data.