Where to start? A workflow for service technicians
The goals for most Service Technicians are to install, adjust and troubleshoot hardware. In this article we look at the first steps that you can take to achieve these goals while working on assets with installed AoFrio technology.
- Ask your AoFrio admin to create an AoFrio account for you.
- Download and install the Field app and Track app from the Help Center.
- Find out how this software works.
- Learn how to check asset status and adjust settings using Field App.
- Bookmark favourite pages in the AoFrio Help Center such as troubleshooting, firmware updates, and installation guides.
- Subscribe to AoFrio’s firmware and software email updates.
Next Steps
Now you are set up, set aside some time to get a more in depth understanding of AoFrio’s hardware and software ecosystem:
- Get familiar with the hardware.
- Learn more about performance and reporting, including optimising power use.
- Read up on common checks and troubleshooting solutions.
- Explore the more advanced software features and advanced parameter settings.
- Add AoFrio support to your key contacts
Relevant links for the steps above are available on the Service technician landing page.