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User access and permissions in the Food Retail app

The Food Retail platform uses role-based access to ensure users only see the information and features relevant to their responsibilities.

Each user is assigned a role that determines:
  • Which app they can access (web, mobile, or both)
  • Which outlets they can view
  • What actions they can perform
  • Which notifications they can receive

This helps simplify daily operations while ensuring users have access to the tools they need.

Common roles

Food Retail includes several user roles designed for different operational needs.

For example:

  • Area Managers oversee multiple stores or sites.

  • Site Managers manage day-to-day operations at a store.

  • Technicians perform installation, maintenance, and troubleshooting activities.

  • Maintenance and Operations teams support ongoing monitoring and service activities.

Accessing Food Retail

New users are invited through User Manager.

When a user is added:

  1. An invitation email is sent.

  2. The user creates a password.

  3. Access is granted according to their assigned role.

If a user cannot access the platform or cannot see the expected outlets, verify that the correct role has been assigned and that outlet access has been configured correctly.